Last Updated: November 12, 2021
1. Key Terms
3. Personal Information We Collect
Personal information is any information that relates to an identified or identifiable individual. We collect various categories of personal information regarding you or your device in order to provide, improve, promote, and protect our Services.
(a) Account Information. When you sign up for the Services, Fast may collect your name, email address, address, and phone number.
(b) Payment Information. When you sign up for the Services, Fast may collect your payment information such as your credit or debit card and your address. Fast passes your payment information to a tokenization service through an encrypted channel, and in exchange receives from the service a payment token, which Fast associates with your Fast Account. Fast only stores tokenized payment information, and does not store your complete payment information.
(c) Communications with Customer Support. Fast collects emails and other communications that you send us, such as customer support inquiries.
(d) Usage Information. Fast collects information related to how you use the Services, including actions you take in your Fast Account. We use this information to provide, improve, promote, and protect our Services, and protect Fast Users. This information includes items viewed, items purchased, timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems such as loading errors.
(e) Device and Browser Information. Fast collects information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, mobile phone number, mobile operator or ISP, connection speed, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices, depending on their settings, may also transmit location information to the Services. We use device information to detect abuse and identify and troubleshoot bugs.
(g) Marketing and Advertising Partners. We may collect personal information from our partners to support our marketing initiatives, improve our Services, and better monitor, manage, and measure our ad campaigns, such as details when a partner displays one of our advertisements on or via its advertising platform.
(h) Sellers. We may collect personal information from merchants utilizing the Fast Checkout button and related Services (“Sellers”) in order to provide, improve, and promote the Services. For example, a Seller may provide your address in order to help Fast expedite your transaction.
(i) Platform Partners. We may collect personal information from third-party services and platforms that allow Fast to provide, improve, and promote the Services, including e-commerce platforms and social media platforms (collectively, “Platform Partners”). For example, a Platform Partner may provide your email address in order to help Fast authenticate your account.
(j) Service Providers. We may collect personal information from service providers to assist us with providing the Services, including for payments, marketing, security, fraud- and risk-analysis, and related services (collectively, “Service Providers”).
(k) Surveys and Contests. We collect information that you share with us in connection with surveys, contests, giveaways, promotions, requests for submission, or similar initiatives.
4. How We Use Your Personal Information
We may use your personal information for a variety of business purposes, including:
(a) Provide the Services. If you have a Fast Account, Fast will use your personal information to provide the Services, including without limitation to: (i) enable one-click checkout, a buyer dashboard, and related features for you; (ii) verify your identity in order to approve transactions; (iii) personalize your shopping experience; (iv) monitor your online behavior to identify potentially fraudulent, prohibited, or illegal transactions, including through the use of automated decision-making technologies; and (v) communicate with you about your purchases, such as to provide shipping and returns updates.
(b) Improve the Services. Fast may use your personal information: (i) to analyze and learn about how the Services are accessed and used; (ii) to evaluate and improve our Services including by developing new products and services and managing our communications; (iii) to monitor and measure the effectiveness of our advertising; and (iv) for other legally permissible purposes. We usually do this based on anonymous, pseudonymized, or aggregated information which does not focus on you individually. For example, if we learn that most Users use a particular integration or feature, we might wish to expand on that integration or feature.
(c) Promote the Services. If you use the Services, we may, from time to time, send you information about Fast sales, marketing, promotions, and related materials. Users who receive these marketing materials can opt out at any time. If you don’t want to receive a particular type of marketing material from us, click the “unsubscribe” link in the corresponding emails. We may also analyze your interactions with our Services and third-party sites and services so we can tailor our advertising to what we think will interest you. For example, we may decide not to advertise our Services on a social media site if you already signed up for our Services, or we may choose to serve you a particular advertisement based on what we think may interest you. Additionally, we may use personal information to promote or advertise the Services, including: (i) notifying you about offers and services that may be of interest to you; (ii) tailoring content, advertisements, and offers for you; (iii) conducting market research; (iv) developing and marketing new products and services and measuring interest in the Services; and (v) other purposes disclosed at the time you provide personal information.
(d) Protect the Services. We use personal information to protect the security and integrity of our Services, enforce our Terms of Service and other legal terms and policies, and protect Fast’s and others’ interests, rights, and property, such as to protect our Users from abuse.
(f) Administrative and Compliance Purposes. Fast may use your personal information for administrative and compliance purposes, including without limitation: (i) to respond to your questions, comments, and other requests for customer support, technical support, or information, including information about potential or future services; (ii) to provide you access to certain areas, functionalities, and features of the Services, including providing you with customized Services (for example, using your location information to determine your language preferences or display accurate date and time information); (iii) for internal quality control purposes; (iv) to communicate with you about your Fast Account and the Services, including by sending emails to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance, and changes to Fast policies; (v) to enforce our agreements; (vi) to administer surveys, contests, and similar promotions; (vii) for legal compliance, such as to comply with applicable legal requirements including tax and other government regulations; (viii) to enforce our contracts; and (ix) to comply with law enforcement requests.
5. How We Share Your Personal Information
We may share your personal information as set forth below:
(b) With Platform Partners and Content Providers. We may share your personal information with Platform Partners and Content Providers that integrate with and help us provide, improve, promote, and protect the Services. For example, we may share your address with our e-commerce partners so that they can facilitate delivery of any items you may have purchased, or information about your Fast Account with Content Providers where you previously used the Services, so they can identify you as a returning user.
(c) With Service Providers. We share information with Service Providers to assist us with providing, improving, promoting, and protecting the Services, including payments and transaction information, data storage and analytics, information technology and related infrastructure, corporate governance, auditing, communications, customer service, marketing, security, fraud- and risk-analysis, and related services. Fast requires Service Providers to maintain the security and confidentiality of information we share with them, and not to use it for any purpose other than that for which Fast provided the information.
(d) Affiliates. We may share personal information with our Affiliates when it is reasonably necessary or desirable, such as to help provide services to you or analyze and improve the services we or they provide. “Affiliate” means any entity that, directly or indirectly, controls, is controlled by, or is under common control with Fast.
(f) Disclosures to Protect Fast or Others. We disclose your personal information if we determine that such disclosure is reasonably necessary to comply with the law, protect our or others’ rights, property or interests (such as enforcing our Terms of Service) or prevent fraud or abuse of Fast or our Users or Sellers. In particular, we may disclose your personal information in response to lawful requests by public authorities, such as to meet national security or law enforcement requirements.
(g) Merger, Sale, or Other Asset Transfers. If we are involved in a reorganization, merger, acquisition, or sale of assets, your personal information may be transferred as part of that deal or the negotiation of contemplated deals.
(h) International Data Transfers. All personal information collected by Fast will be transferred to and stored in the United States. By choosing to visit our site, utilize the Services or otherwise provide information to us, you acknowledge that your personal information may be transferred to countries outside of your country of residence, including the United States, which may have different data protection rules to those of your country.
6. How to Exercise Your Rights
You can elect not to receive marketing communications by following the unsubscribe instructions in such communications. Additionally, you can access, update, request a copy of, change, or delete personal information (or delete your Fast Account) either directly in your Fast Account or by contacting us at [email protected] Please note that we may need to verify your identity in connection with your requests and the verification process may, if you do not have access to your Fast Account, require you to provide us with additional information (e.g., government identification). Even if you have access to your Fast Account, we may request additional information if we believe it is necessary to verify your identity. If we are unable to verify your identity or request, we may not be able to fulfill your request. We will process all such requests in accordance with applicable laws. Please note that, for technical reasons, there is likely to be a delay in deleting your personal information from our systems when you ask us to delete it. Furthermore, please note that if you wish to exercise your privacy rights with respect to any third party, you should contact them directly; Fast can only honor requests with respect to the Services.
7. Data Security and Retention
(a) Security. While no service is completely secure, we have a security team dedicated to keeping your personal information safe. We maintain administrative, technical, and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing, of the personal information in our possession.
9. How to Contact Us
Fast AF, Inc.
Attn: Legal Department
349 9th St
San Francisco, CA 94103
10. Jurisdiction-Specific Language
(b) California Residents.
If you are a consumer located in the state of California, USA, we process your personal information in accordance with the CCPA. This section provides additional details about the personal information we collect and use.
As a California consumer and subject to certain limitations under the CCPA, you have choices regarding our use and disclosure of your personal information:
Exercising the right to know: You may request the following information about the personal information we have collected about you:
Exercising the right to delete: You may request that we delete the personal information we have collected from you, subject to certain limitations under applicable law.
Non-discrimination: The CCPA provides that you may not be discriminated against for exercising these rights.
Exercising the Right to Opt Out from a “Sale”. California residents may opt out of the "sale" of their personal information. The CCPA broadly defines "sale" in a way that may include allowing third parties to receive certain information such as cookie identifiers, IP addresses and/or browsing behavior to add to a profile about your device, browser or you. Such profiles may enable delivery of interest-based advertising by such third parties within their platform or on other sites. Depending on how you use the Services, we may share the following categories of information for such interest-based advertising which may be considered a sale (as defined by the CCPA): identification and demographics; device information and identifiers, such as IP address and unique advertising identifiers and cookies; connection and usage information, such as browsing history or app usage; and inference data. If you would like to opt out of Fast’s use of your information for such purposes (to the extent this is considered a sale), you may do so by contacting us at [email protected]