Emails Related To Your Order

Email types + related emails

Thanks for using Fast to place an order! Depending on the status of your order (successful or cancelled), you will receive several emails with subject lines as follows:

Successful Order Emails

  1. Fast Order Processing
  2. Fast Product Added
  3. Fast Order Processing (second email sent to reflect a price change, e.g., discount code applied)
  4. Fast Order Shipped
  5. Fast Order Out for Delivery
  6. Fast Order Delivered

Cancelled Order (User cancelled order)

  1. Fast Order Processing
  2. Fast Product Added
  3. Fast Order Cancelled

Cancelled Order (Payment declined)

  1. Fast Order Processing
  2. Fast Product Added
  3. Fast Order Cancelled

Email Troubleshooting:

If you add a discount code after clicking "Checkout"

If you add a discount code after clicking "Checkout", you:

  • Won’t see the updated (discounted) price in the first Order Processing email.
  • Will see this updated (discounted) price reflected in the second Order Processing email.

We apologize for any inconvenience.

Additionally, you will:

  • not receive a second Order Processing email to confirm an address update
  • see the updated address reflected in your order details in the Fast Shopper Dashboard.

Order is cancelled

If your order is cancelled for any other reason, Fast Customer Support will reach out to let you know.

You don't recieve any confirmation emails

If you do not receive confirmation emails, please check that you saved the correct email address in the "Address" tab of the Fast Shopper Dashboard. If your email is incorrect in the dashboard, please update it and reach out to Fast Customer Support at [email protected] to confirm your payments were processed.