Partner Onboarding FAQs

How to Onboard

Partners will need to collect the following information from Sellers in order to complete the Seller onboarding flow for a given Seller:

Required Seller Information

Gather Your Docs

In order to onboard quickly and get your Bank account connected so that Fast can pay out for sales generated, you will need to have all of your business information ready. Gather documents that contain the following information:

• Seller Organization Name
• Seller Organization Address

• Seller Business/Store Name

  You also need to collect your legal registered business name if it’s different than your customer-facing "doing-business-as" (DBA) name.

• Seller Store URL (must use https://)
• Seller Business Country of Registration

• Tax ID for the Seller’s Registered Business

  • Employer Identification Number (EIN)) for US companies
  • Company Registration Number (CRN) for UK companies
  • Australian Business Number (ABN) for AU companies

• Seller Bank Account Info

  • Account Holder Name
  • Preferred Payout Currency
  • The country of the Bank Account
  • Routing Number or international equivalent
  • Bank Account Number

General Requirements

To onboard as a Seller with Fast from an existing eCommerce platform:

• Fast must be able to access the store on that platform.

Check here) to view eCommerce platforms supported by Fast.

Required Platform-Specific Information

BigCommerce Requirements

• An online store hosted by BigCommerce.
• Store Owner Login Credentials for the Seller’s BigCommerce Account
• Owner login credentials for the account associated with the Seller’s BigCommerce store are required to authorize Fast's connection to the store during onboarding.

WooCommerce Requirements

• Store Admin Login Credentials for the Seller’s WooCommerce Account
• Admin login credentials for the account associated with the Seller’s WooCommerce store are required to authorize Fast's connection to the store during onboarding.

Magento Requirements

You’ll need to confirm that your store is running on Magento® 2.3 or later (either Open Source or Commerce).

Salesforce Commerce Cloud (SFCC) Requirements

To use Salesforce Commerce Cloud (SFCC) with Fast, you will need:

• Salesforce B2C Commerce Enterprise.

• A SFCC eCommerce storefront built using Commerce Cloud Storefront Reference Architecture (SFRA).

  SFRA is necessary to leverage Fast's pre-built front-end integration, as Fast's SFCC front-end templates are built with SFRA version v6.0.0. Contact [email protected] if you are still using the legacy SiteGenesis (SG) storefront framework.

• Fast integration built based on Open Commerce API (OCAPI) version 21.9.

In order to create a Fast App ID (app_id) for your Salesforce Commerce Cloud (SFCC) store, Fast requires the following details:

• Site URL
• Site ID for the site being integrated

• Commerce Cloud Business Manager credentials, which include username and password.

  It is helpful to create a common email for this (e.g. [email protected]):
  In Business Manager, Navigate to Administration → Organization → Users and Create a New user

  Updating Your Business Manager Password

  Please note that Salesforce requires updating the password for a Business Manager account every 90 days.

• OCAPI (Salesforce Open Commerce API) URL for the API client

• OCAPI client ID and password

  • If you don't already have an API Client set up, you can do so from Salesforce B2C Account Manager
• Host API URL (where we will be sending API requests)

What if the Seller has multiple businesses/stores to onboard?

There can be multiple stores created under a single organization. The first time you create a new Organization, you will be asked to also create a new store. Each subsequent store can then be onboarded under the existing Organization by going to the top right drop-down of the Seller Dashboard, selecting "Create New App/Store," and following the steps in the UI.

How to Assign and Transfer Ownership of an Organization

Partners who have completed onboarding on behalf of Sellers can transfer ownership of the Organization to the Seller using the "Teams" functionality. Here are the steps:

• Go to the Seller Dashboard.
• Log in using the email that you onboarded the Seller’s organization with (if you’re not already logged in).
• Make sure that you have the right store selected by verifying the store name in the top right corner of the dashboard. Any store under the organization you want to transfer will work.
• Go to the Teams option on the left navigation bar.
• Click Add Team Member

• Add the email and first and last name of the person you want to transfer ownership to on the Seller side. Make sure you select Owner for their role and then click Send Invite.

  That person should now receive an invite via email which they need to accept and confirm on our website by authorizing a ping challenge

• Verify with that person that they can see their store(s) in the Seller Dashboard when visiting fast.co/business/dash/home

  optional

  If the new Owner wishes, they can go to Teams on the left navigation bar and deactivate the Partner’s user access to their dashboard.